Schedule: 40hrs per week-Shift to be determined after training

Technical Support Representtive-Customer Service Department

The primary goal of the Tech Support is to make sure that customer value is maintained to the standards set forth b the company. The Tech Support Rep. is the company front line support, providing assistance to customers.

• Provide first level contact and vonvey resolutions to customer issues
• Track, route, and redirect probles to the next level of support
• Read and interpret a variety of technical manuals and diagrams
• Ensure detailed documentation of issues
• Order replacement parts and systems as needed
• Maintain and grow a current knowledge of department operating procedures and technical products informatio
• Excellent interpersonal, verbal communication and active listening skills with the ability to stay composed and objective
• Mechanica/technical aptitude-working knowledge of software databases and remote control
• Available to work weekends, holidays and overtime if needed
• Must be able to pass a criminal national background and drug test
• Please send resume

Education & Experience

• High School Diploma and 0-2 yrs experience (required). Associate in IT or Technical related field and 0-3 yrs experience (preferred)

Application Instructions

Please click on the link below to submit your online application:

https://hrcenter.ontempworks.com/en/OnTargetStaffing/

Once you complete the online application, please call us at 480-400-1791 or come to the office 715 W. Baseline Rd. Suite 4 Tempe, AZ 85283

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Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person